Return Policy
At Ghostt, we want you to love your purchase. If you’re not completely satisfied due to a problem, defect, or damaged item, we offer a hassle-free return process. Here’s how it works:
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Eligibility:
You may return unworn, unwashed items with tags still attached only in cases of a problem, defect, or damage within 30 days of receiving your order. -
How to Return:
- Email our customer service at ghosttbrand@outlook.com to initiate your return.
- Include your order number and the reason for the return.
- You will receive a return shipping label via email.
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Return Shipping Costs:
- Ghost covers all return shipping costs for defective or damaged items.
- If the return is for any other reason, the customer is responsible for return shipping costs.
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Refunds:
Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 10 business days. -
Exchanges:
Currently, we do not offer exchanges. If you would like a different size or item, please return the original item and place a new order. -
Final Sale Items:
Items marked as final sale are not eligible for return or refund.
For any questions or concerns regarding your return, please contact us at [insert email address].
Thank you for choosing Ghostt!